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Help Centre

Frequently Asked Questions

Everything Pakistani users ask about 98par — accounts, PKR deposits, sports betting, live casino, bonuses and responsible gambling — answered clearly in one place. Use the category shortcuts below to jump straight to what you need.

22 Questions Answered
5 Topic Categories
English — Pakistan Edition
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22 detailed Q&A pairs grouped into five practical categories. Use the sticky category bar above to jump directly to the topic you need — no scrolling through irrelevant content.

PKR-Focused Answers

All deposit, withdrawal and bonus figures are discussed in Pakistani Rupees (PKR / Rs). Payment references include familiar options like Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah for context.

Safe Play Included

The Security & Responsible Gambling category covers self-exclusion, deposit limits, account verification and data protection — the questions that matter most for users in Pakistan.

Account & Registration

Getting started on 98par — eligibility, registration steps, identity verification and account management basics.

Who is eligible to create an account on 98par?

98par is strictly for adults aged 18 and above, or the higher minimum age required by the operator's licensing jurisdiction. Users must be legally permitted to access online gambling content in their location. Pakistan's Prevention of Gambling Act, 1977 broadly restricts gambling activities — users are solely responsible for understanding and complying with their applicable local law before registering. 98par does not claim Pakistani government authorisation.

How do I register a new account on 98par?

Click the registration option on the homepage, fill in the required fields — name, email address, chosen username and password — and confirm your age declaration. You will receive a verification email; click the confirmation link to activate your account. The entire process typically takes under three minutes. Make sure to use an email address you actively monitor, as account communications are sent there.

What documents do I need for KYC verification?

Know Your Customer (KYC) verification typically requires a valid government-issued photo ID — your Pakistani CNIC is the most commonly accepted document. Some operators also request a recent utility bill or bank statement for address verification. Submit documents only through the operator's secure, encrypted in-account verification portal — never send CNIC copies or financial documents via email or unencrypted channels.

Can I have more than one account on 98par?

No. Each user is permitted one account only. Creating duplicate accounts is a direct violation of our Terms & Conditions and may result in account suspension, cancellation of pending withdrawals and forfeiture of bonuses. If you believe a duplicate account was created accidentally — for example, by a family member using the same device — contact support at [email protected] to resolve it before any withdrawal is requested.

How do I reset a forgotten password?

On the login page, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. The reset link is valid for a limited time. Choose a strong password: at least 10 characters, mixing uppercase letters, numbers and a symbol. Avoid using the same password across multiple platforms.

How do I close or permanently delete my account?

To close your account, navigate to Account Settings and select the account closure option, or contact support directly at [email protected]. Before closing, ensure any remaining balance is withdrawn — balances in closed accounts are subject to the operator's dormancy and forfeiture policy. If you are closing your account due to a gambling concern, we strongly recommend activating self-exclusion rather than a simple closure, as self-exclusion prevents re-registration during the exclusion period.

Deposits & Withdrawals

PKR funding options, processing times, minimum amounts and withdrawal procedures — all the financial basics answered clearly.

What payment methods are available for deposits in Pakistan?

Available payment methods depend on the operator's current offerings and may include bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet options familiar to Pakistani users such as Easypaisa, JazzCash and Raast. These payment provider names are referenced for contextual familiarity only — 98par does not claim that any bank or wallet provider endorses, supports or is affiliated with gambling activity. Always confirm available methods within your operator account.

What is the minimum deposit amount in PKR?

Minimum deposit thresholds vary by operator and payment method. As a general reference, many operators catering to Pakistani users set minimum deposits in the range of PKR 500 to PKR 1,000 for mobile wallet methods and PKR 1,000 to PKR 2,000 for bank transfers. Check the Cashier or Deposit section of your specific operator account for the exact figures applicable to your chosen payment method.

How long do deposits take to appear in my account balance?

Mobile wallet transfers via platforms familiar to Pakistani users are typically near-instant or credit within a few minutes during business hours. Bank transfer deposits may take anywhere from a few hours to one business day depending on the sending bank's processing schedule and whether the transfer is initiated on a weekend or public holiday. If a deposit does not appear within 24 hours, contact your operator's support team with the transaction reference number.

How do I request a withdrawal and how long does it take?

Go to the Cashier or Withdraw section of your account, select your preferred withdrawal method, enter the amount in PKR and confirm. Most operators process withdrawal requests within 24 to 72 business hours after KYC verification is complete. First withdrawals may take slightly longer as additional identity checks are performed. Withdrawals are generally processed back to the same method used for the original deposit.

Why has my withdrawal been delayed or rejected?

Common reasons for withdrawal delays or rejections include incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between the registered account name and the payment method name, or a pending security review. Log in to your account to check for any outstanding verification requests or notifications. If none are visible, contact support with your withdrawal reference number for a specific status update.

Currency note: All balances, deposits and withdrawals on 98par are processed in Pakistani Rupees (PKR) unless the operator specifies otherwise in their terms. Always review the operator's current cashier page for up-to-date payment method availability, as options can change.

Games & How to Bet

Sports betting markets, live casino, slots and cricket — how the core product categories work on 98par.

Can I bet on Pakistan cricket matches and PSL on 98par?

98par covers sports betting markets that include Pakistan cricket fixtures — international T20s, ICC tournaments, ODI series and Pakistan Super League (PSL) matches. Market depth and pre-match versus live in-play availability vary by operator. PSL and ICC are referenced here as sporting context only; 98par is not affiliated with or endorsed by any cricket board, PSL franchise or ICC. Betting on cricket does not guarantee any profit — all bets carry risk.

What sports markets are available beyond cricket?

Operators featured on 98par typically offer a broad range of sports markets including football (Premier League, La Liga, UEFA Champions League), UFC and MMA, tennis, basketball (NBA) and kabaddi. Football is among the most popular markets for users across Karachi, Lahore and Islamabad. Market availability depends on the specific operator and the time of year — check the sportsbook section of your operator account for a live list of available events.

How does live in-play betting work?

Live in-play betting allows you to place bets on a sporting event while it is actively in progress. Odds update in real time based on match developments — for example, during a T20 match odds shift after every over or wicket. This makes in-play faster-paced than pre-match betting. A stable internet connection is important for in-play wagering to avoid bet placement errors. Always review the odds carefully before confirming, as they can change within seconds.

What live casino games are available on 98par?

Live casino sections typically feature professional dealers streaming in real time across tables including Baccarat, Roulette, Blackjack and Andar Bahar — the latter particularly popular among South Asian users. Game show-style formats such as Crazy Time and Monopoly Live are also common. All live casino games are hosted by third-party game studios licensed by recognised international gaming authorities. Game availability may vary by time of day and studio schedule.

Are slot games available, and how do they work?

Yes. 98par operators offer hundreds of slot titles from leading game studios. Slots use a Random Number Generator (RNG) to determine each spin's outcome independently — past spins have no influence on future results. Each slot displays a Return to Player (RTP) percentage; a slot with 96% RTP returns PKR 96 on average for every PKR 100 wagered over a very large number of spins. RTP is a long-term statistical average, not a guarantee of individual session returns.

Bonuses & Promotions

Welcome offers, free bets, wagering requirements and cashback — how bonuses actually work on 98par.

What welcome bonus is available for new 98par users?

Welcome bonuses vary by operator and are updated regularly. Typical new-user offers include a first-deposit match bonus — for example, a 100% match up to a specified PKR amount — or a package of free bets for sportsbook users. Bonus terms, including minimum deposit, qualifying odds and wagering requirements, are set by each individual operator. Always read the full bonus terms before opting in, as these conditions directly affect when and how bonus-derived winnings can be withdrawn.

What is a wagering requirement and how do I calculate it?

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit) before any winnings derived from that bonus can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in qualifying bets before withdrawing. Not all games contribute equally — slots may count 100% while table games might count only 10%. Always check the specific game contribution rates in the bonus terms.

Can I withdraw my bonus funds before completing wagering requirements?

Generally, no. Bonus funds and winnings generated from bonus funds are locked until wagering requirements are fully met. If you request a withdrawal before completing the requirements, most operators will cancel the active bonus and any associated winnings. Your original deposit amount (if separate from bonus funds) may still be withdrawable depending on the operator's terms. If in doubt, contact support before requesting a withdrawal while a bonus is active.

Are there ongoing promotions for existing users?

Yes. Most operators run regular promotions for existing users including reload bonuses, cashback on losses, free spins on new slot releases and enhanced odds on major cricket or football events. During high-profile tournaments — PSL playoffs, ICC World Cup fixtures or major UEFA rounds — operators frequently offer boosted markets or special promo codes. Check the Promotions page of your operator account regularly, as offers are time-limited and opt-in is usually required.

Security & Responsible Gambling

Account security, data protection, self-exclusion, deposit limits and safe play tools — the most important category on this page.

How does 98par protect my personal and financial data?

98par uses industry-standard SSL/TLS encryption across all pages to protect data in transit. Financial transactions are handled through PCI-DSS compliant payment processors. We do not store full card numbers or banking credentials on our servers. Our full data handling practices are detailed in our Privacy Policy. For information on how your data is used, retained and what rights you have, visit the Privacy Policy page.

How do I activate self-exclusion on my account?

Self-exclusion can be activated through the Responsible Gambling section of your account settings. Choose your exclusion period — typically from six months up to permanent closure — and confirm your request. Once active, you will be unable to log in, deposit or place bets for the full exclusion period, and the operator must not accept any deposits from you. For full guidance on self-exclusion and other safe play tools, visit our Responsible Gambling page.

How do I set deposit and loss limits on my account?

Navigate to Responsible Gambling or Account Settings and select the Limits option. You can set daily, weekly or monthly deposit limits and loss limits in PKR. Limit reductions apply immediately. Limit increases are subject to a mandatory cooling-off period — typically 24 to 72 hours — to prevent impulsive decisions during a losing session. We strongly recommend setting your limits before your first deposit, based on your actual disposable entertainment budget rather than on expected winnings.

What should I do if I think I have a gambling problem?

Stop playing immediately and activate self-exclusion through your operator account. Tell a trusted family member or friend. Seek professional support — mental health counsellors with experience in behavioural addiction are available in major Pakistani cities including Karachi, Lahore, Islamabad, Rawalpindi and Peshawar. Your operator's responsible gambling team can direct you to support resources available in their licensing jurisdiction. For further guidance, read our dedicated Responsible Gambling page.

Is my account activity kept confidential?

Yes. Your account details, betting history and financial transactions are treated as confidential and are not shared with third parties except where required by the operator's licensing obligations, fraud prevention processes or applicable law. We do not sell user data to advertisers or data brokers. For a full description of what data is collected, how it is used and your rights to access or delete it, please review our Privacy Policy.

Still Have a Question?

If your question is not covered above, our support team is here to help. Reach out by email — we aim to respond to all enquiries within one business day. For responsible gambling emergencies, please contact your operator's support team directly as they can action account restrictions immediately.

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